I've hunted around in the options but apparently I'm missing it... Where's the option to turn on the Status View toolbar button? I'm referring to the view that shows all the currently non-closed tickets. Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@cainetserv.com mailto:jloven@cainetserv.com Web: http://www.cainetserv.com/ http://www.cainetserv.com/