RE: [otrs] PhoneView question
Ok, I'm remembering now. A way to initiate an email to an existing customer. Maybe the usage is a little hidden, but not sure the new phone view matches up with this functionality. In the 'To:' field, there should an area to select a customer to send an email to, but I only see queues listed. Hrmmm??? (search customer maybe?) In the 'From:' field, I see a blank field, as if you can put any email address in the from field. Why? Wouldn't every system initiated e-mail going to a customer automatically come from the default email address set? Or maybe, if there are multiple system e-mails defined, maybe a list of those? (as in from sales@company.com or support@company.com, instead of just having to guess). Of course, I might have mis-understood: a) What was really requested *or* b) How what was requested was implemented Appreciate your help. ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com ********************************* -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Wednesday, February 18, 2004 5:13 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] PhoneView question On Tue, Feb 10, 2004 at 08:55:59AM -0500, Covert, Jake wrote:
:-)
Can you explain how this works again? (or the manual page..)
Like http://lists.otrs.org/pipermail/otrs/2003-April/001377.html -=> Send a new inital ticket/email to an customer.
********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com *********************************
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
On Thu, Feb 19, 2004 at 08:21:15AM -0500, Covert, Jake wrote:
Ok, I'm remembering now. A way to initiate an email to an existing customer. Maybe the usage is a little hidden, but not sure the new phone view matches up with this functionality.
Jake, it's not the new phone view. It's a new module. http://host/otrs/index.pl?Action=AgentEmail PS: It's not activ in the demo system. Because it's the best way to spam people. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Covert, Jake -
Martin Edenhofer