Right, OK - thanks Christian. The "db" just means "go do what's in the db" which is what we set up ourselves in the GUI. Kind regards, Rick Cogley Tokyo -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> Rick Cogley (mailto:rick.cogley@esolia.co.jp) Tel: 03-5940-6880 || Fax: 03-5940-6881 || Cell: 090-4423-5475 (Outside Japan, remove leading zero -- +81-3-5940-6880) English: http://www.esolia.com || Japanese: http://www.esolia.co.jp Bilingual IT solutions and management firm -- eSolia. -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Thursday, June 23, 2005 8:49 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] "GenericAgent.pl -c db" run by cron - purpose? Hi Rick, On Wed, Jun 22, 2005 at 11:16:51PM +0900, Cogley, Rick wrote:

I read the docs, but am still unclear on what this command being run by cron is doing:

$HOME/bin/GenericAgent.pl -c db >> /dev/null

Could someone kindly shed some light on this?

Take a look at the GenricAgent settings in the admin area. There you can setup tasks that are executed automaticly, for example closing tickets that were moved into the spam queue, e.g. This tasks are stored in the DB and the cronjob reads this settings and executes the tasks. Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f・ Ihr OTRS System? => http://www.otrs.de/