RE: [otrs] Otrs problems[Scanned]
Hi Gawliczek , Just a few questions beforehand : 1.) What mail system are you running (Exchange , Linux )? 2.) What are you running OTRS on? (Win32 , Linux , FreeBSD) ? 2.) How are you fetching the mails in OTRS ( PostmasterPOP3 , fetchmail )? 3.) Check your System Log to see if you get any errors when fetching mails We've had the problem where when using the PostmasterPOP3 method , it just hangs randomly. The workaround , and I must say this only worked for a while , was to add the "-f 1" option , in other words in your cron job you have setup "/opt/otrs/bin/PostmasterPOP3.pl -f 1" to force it. I eventually reverted to forwarding our mail to our secondary (backup) email server , which is running Kolab and this seems to have sorted all our problems. The problem we had was , if the Information Store on our Exchange went down , OTRS went down so I eliminated that issue by forwarding it to our Kolab mail server. I'm not saying build a whole new mail system just for OTRS , just giving you my experiences. Just to add , and I hope I'm not offending anyone , I did not get much joy from the list with this problem. It seems either I asked the wrong way , or everyone just went "Oh it's THAT problem again , let him RTFM". To solve your email size limit , goto your SysConfig in the Admin web gui , search for "size" , it's in Postmaster::Core. You can up your mail size limit there , as well as the amount of mails OTRS fetches (default 20) , I would recommend setting it to like a 100. HTH Daniel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gawliczek Pawel Sent: 01 March 2006 06:50 PM To: otrs@otrs.org Subject: [otrs] Otrs problems[Scanned]
Hello,
A while ago in our company we have started using OTRS as main support system.
Structure is as follows: customer sends an email to account A, from there it is forwarded to account B, where OTRS is downloading it. Unfortunately lately we have encountered that on OTRS no all mails were visible (comparing to mails on account A). Those missing mails don't have any special characters which might have caused any problems to the system. Have any one met such a problem ? If yes, is there any workaround ?
Additional question: how to overcome the problem with emails grater than 6 MB.
I would really appreciate any ideas.
Cheers Gawliczek Pawel _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
Hi Danie, thx 4 the answer, the problem is that mails are fetched (the cron job seems to be executed correctly) ... but in example if on account are 4, sometimes only one appears in OTRS, sometimes none is being fetched. I have examined all the logs, and there is no information about any troubles with downloading any mail messages. The OTRS system is really great, and can help me with all the support work, but with such trouble it is unusable :/ It is running on Debian system ( OTRS in version 2.0.4 ), and I use PostmasterPOP3, any ideas ? Greetings Pawel
Hi Gawliczek ,
Just a few questions beforehand :
1.) What mail system are you running (Exchange , Linux )? 2.) What are you running OTRS on? (Win32 , Linux , FreeBSD) ? 2.) How are you fetching the mails in OTRS ( PostmasterPOP3 , fetchmail )? 3.) Check your System Log to see if you get any errors when fetching mails
We've had the problem where when using the PostmasterPOP3 method , it just hangs randomly. The workaround , and I must say this only worked for a while , was to add the "-f 1" option , in other words in your cron job you have setup "/opt/otrs/bin/PostmasterPOP3.pl -f 1" to force it.
I eventually reverted to forwarding our mail to our secondary (backup) email server , which is running Kolab and this seems to have sorted all our problems. The problem we had was , if the Information Store on our Exchange went down , OTRS went down so I eliminated that issue by forwarding it to our Kolab mail server. I'm not saying build a whole new mail system just for OTRS , just giving you my experiences.
Just to add , and I hope I'm not offending anyone , I did not get much joy from the list with this problem. It seems either I asked the wrong way , or everyone just went "Oh it's THAT problem again , let him RTFM".
To solve your email size limit , goto your SysConfig in the Admin web gui , search for "size" , it's in Postmaster::Core.
You can up your mail size limit there , as well as the amount of mails OTRS fetches (default 20) , I would recommend setting it to like a 100.
HTH Daniel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
Gawliczek Pawel Sent: 01 March 2006 06:50 PM To: otrs@otrs.org Subject: [otrs] Otrs problems[Scanned]
Hello,
A while ago in our company we have started using OTRS as main support system.
Structure is as follows: customer sends an email to account A, from there it is forwarded to account B, where OTRS is downloading it. Unfortunately lately we have encountered that on OTRS no all mails
were
visible (comparing to mails on account A). Those missing mails don't have any special characters which might have caused any problems to
the
system. Have any one met such a problem ? If yes, is there any workaround ?
Additional question: how to overcome the problem with emails grater
than
6 MB.
I would really appreciate any ideas.
Cheers Gawliczek Pawel _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/
participants (2)
-
Danie Theron -
Gawliczek Paweł