This section of the online documentation (http://doc.otrs.org/1.1/html/receiving-email.html http://doc.otrs.org/1.1/html/receiving-email.html ) should help explain most of what you need to know. Jake -----Original Message----- From: Gary Chan [mailto:gary@dsssasia.com] Sent: Tuesday, July 29, 2003 5:41 AM To: otrs@otrs.org Subject: [otrs] Configurations to receive email at helpdesk from Customers Hi, I am using OTRS on Red Hat Linux version 7.3. I would like to find out what are the configurations needed at the OTRS system to download all emails from the POP account given to the helpdesk system. Please advise. Thanks. Regards, Gary