how to handle customers without email adress ?
Hi, OTRS doesn't allow to create customers without an email adress. I guess because it's used as a unique id. Does anybody know the supposed way to handle customers that only have a telephone number but no email adress ? Or can someone recommend a best practice ? Thanks in advance. Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi, On 29.04.2010, at 15:40, Alexander Halle wrote:
Does anybody know the supposed way to handle customers that only have a telephone number but no email adress ? Or can someone recommend a best practice ?
can't this be a dummy address? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Nils Leideck - ITSM wrote :
can't this be a dummy address?
Hi Nils, yes, it can. I just wondered what the supposed workflow might be and if others know of a standard workaround. Thanks and regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (2)
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Alexander Halle -
Nils Leideck - ITSM