Hi, I'm thinking about switching our helpdesk to OTRS, but I have two questions about the web interface. 1) Is it possible to see all tickets in a queue? At present when a ticket in the 'systems' queue is owned by another member, I can't see it. 2) Is is possible to all queues that I'm a member of listed on the same line as the "My Queues" line, regardless of the ticket status in those queues? TIA -- Mark --0- ---------------------------------------------------------------------- Mark Moore UCAR/NCAR/CGD mmoore@ucar.edu 1850 Table Mesa Drive (W) 303 497-1338 Boulder, CO 80305 (F) 303 497-1324
1) Is it possible to see all tickets in a queue? At present when a ticket in the 'systems' queue is owned by another member, I can't see it.
You can do a Search, or you could enable Status/View from the Sysconfig
Hope this helps...
Gabriele
----- Original Message -----
From: "Mark Moore"
Hi,
I'm thinking about switching our helpdesk to OTRS, but I have two questions about the web interface.
1) Is it possible to see all tickets in a queue? At present when a ticket in the 'systems' queue is owned by another member, I can't see it.
2) Is is possible to all queues that I'm a member of listed on the same line as the "My Queues" line, regardless of the ticket status in those queues?
TIA
--
Mark --0- ---------------------------------------------------------------------- Mark Moore UCAR/NCAR/CGD mmoore@ucar.edu 1850 Table Mesa Drive (W) 303 497-1338 Boulder, CO 80305 (F) 303 497-1324
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Gabriele D'Andrea wrote:
1) Is it possible to see all tickets in a queue? At present when a ticket in the 'systems' queue is owned by another member, I can't see it.
You can do a Search, or you could enable Status/View from the Sysconfig
Hope this helps... Got it. Thanks!
Gabriele
-- Mark --0- ---------------------------------------------------------------------- Mark Moore UCAR/NCAR/CGD mmoore@ucar.edu 1850 Table Mesa Drive (W) 303 497-1338 Boulder, CO 80305 (F) 303 497-1324
Hello, I didn't find the right parameter Status/View from the Sysconfig. Could you give me more information. Thanks ! Raph, De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]De la part de Mark Moore Envoyé : lundi 25 juin 2007 17:20 À : User questions and discussions about OTRS.org Objet : Re: [otrs] Viewing all tickets in a queue Gabriele D'Andrea wrote:
1) Is it possible to see all tickets in a queue? At present when a ticket in the 'systems' queue is owned by another member, I can't see it.
You can do a Search, or you could enable Status/View from the Sysconfig
Hope this helps... Got it. Thanks!
Gabriele
-- Mark --0- ---------------------------------------------------------------------- Mark Moore UCAR/NCAR/CGD mmoore@ucar.edu 1850 Table Mesa Drive (W) 303 497-1338 Boulder, CO 80305 (F) 303 497-1324 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Raphael Condom wrote:
I didn't find the right parameter Status/View from the Sysconfig. Could you give me more information.
Admin -> SysConfig -> Group: Ticket -> Frontend::Agent::ModuleRegistration -> enable Frontend::Module###AgentTicketStatusView. You could also have used SysConfig's search function. And please search the archives before posting. Nils Breunese.
thanks a lot -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]De la part de Nils Breunese (Lemonbit) Envoye : mardi 26 juin 2007 13:36 A : User questions and discussions about OTRS.org Objet : Re: [otrs] Viewing all tickets in a queue Raphael Condom wrote:
I didn't find the right parameter Status/View from the Sysconfig. Could you give me more information.
Admin -> SysConfig -> Group: Ticket -> Frontend::Agent::ModuleRegistration -> enable Frontend::Module###AgentTicketStatusView. You could also have used SysConfig's search function. And please search the archives before posting. Nils Breunese.
participants (4)
-
Gabriele D'Andrea -
Mark Moore -
Nils Breunese (Lemonbit) -
Raphael Condom