On Tuesday 12 September 2006 11:02, franck.lamas@stp-presse.fr wrote:
Hi, when I access on the home page of the system, My Queues is always empty (My Queues (0)) even if i have open tickets (Tickets : 2) Is it normal or do I have to change something ? Is it possible to see tickets directly on this page ?
Hi. Did you select that queue as 'your queue' in account preferences?
Hi, I seem to have the same or at least a similar problem. Have you been able to solve it in the meantime? I haven't been able to spot an answer on the mailing list. I am using OTRS 2.0.4 and tickets do not show up in my queue. However, they do if a assign full rigths (rw) to the group assigned to the queue. No lesser subset of rights is sufficient. I thought that even ro (read only) must be enough just to see the ticket. Your suggestions on the URL structure did not have any effect within my setup. Any ideas appreciated. Cheers TObias -- Tobias Lütticke franck.lamas@stp-presse.fr schrieb:
Hi,
when I access on the home page of the system, My Queues is always empty (My Queues (0)) even if i have open tickets (Tickets : 2)
Is it normal or do I have to change something ?
Is it possible to see tickets directly on this page ?
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Hi, some more searching and I found this entry in the bug database: "Giving an Agent only RO access to a queue results in no tickets": http://bugs.otrs.org/show_bug.cgi?id=350 This was the solution: <quote> there is a config option to show also ro queues in the Queue view (not just rw queues). Kernel/Config.pm # QueueViewAllPossibleTickets # (show all ro and rw queues - not just rw queues) $Self->{QueueViewAllPossibleTickets} = 0; </quote> I configured as described and it worked. Interestingly, the bug's status is REOPENED for OTRS 2.0.4. BTW, the My Queues setting has nothing to do with this issue as it only affects the sending of notices. HTH, Tobias -- Tobias Lütticke Tobias Lütticke schrieb:
Hi,
I seem to have the same or at least a similar problem. Have you been able to solve it in the meantime? I haven't been able to spot an answer on the mailing list.
I am using OTRS 2.0.4 and tickets do not show up in my queue. However, they do if a assign full rigths (rw) to the group assigned to the queue. No lesser subset of rights is sufficient. I thought that even ro (read only) must be enough just to see the ticket.
Your suggestions on the URL structure did not have any effect within my setup.
Any ideas appreciated.
Cheers TObias
participants (3)
-
angie＠stv.su -
franck.lamas＠stp-presse.fr -
Tobias Lütticke