use cron. On Fri, Oct 3, 2014 at 12:26 PM, Marcel Sánchez Toledano < marcelsanchezt@gmail.com> wrote:

That looks cool!

Any tutorial, manual or examples anywhere to automate this task?

Thanks,

*Marcel Sánchez Toledano*

2014-10-03 8:06 GMT+02:00 Florian Edlhuber :

...

Hi,

03.10.2014 07:09 - Marcel Sánchez Toledano schrieb:

...

I was wondering if in OTRS there is the possibility to send statistics (an export in .CSV format) automatically by mail once a week, for example.

you can use otrs.GenerateStats.pl via cron. :-)

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That's just what I was looking for. Thanks very much! *Marcel Sánchez Toledano* 2014-10-08 16:54 GMT+02:00 Sander Goudswaard < s.goudswaard@westerscheldetunnel.nl>:

Example: go to $OTRS_HOME/var/cron and add your own text file, e.g. marcel_stats

Use these contents (e.g. for quarterly reports):

1 0 1 1,4,7,10 * /opt/otrs/bin/otrs.GenerateStats.pl -n 10101 -r your@email.adddress -s otrs@from_address -m 'OTRS Quarterly Report'

-f Print

The –n number is the report ID which you can find through the interface.

Sander

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