Norbert Bede schrieb:

Could somebody tell me, how can I activate decision for customer user ?

Hello Norbert, if the action AgentTicketDecision is missing in your agent interface then please tell us some details about your installation. If you mean, that you would like this action to be available in the customer interface then the answer is that this is AFAIK not implemented. For example there exists no CustomerTicketDecision.dtl and no Customer::Agent::Ticket::ViewDecision. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de