Hi Niels, I had similar questions about this 4 or 5 months ago and as far as I could tell there is no feature in OTRS that allows this functionality. I have developed a few modules that give this functionality. I can email you a zipped version of my changes to OTRS. Unfortunately I am in the process of doing diffs against the main source to figure out all the changes that I have made so I won't be able to just send you a copy of only the changes. Also, the code is in its infancy and hasn't been well tested. It is being used and I haven't found any bugs so far, it is just a warning that we are a very small company and I am just a part time student who has been working on the project by himself. Although maybe this is a chance for the two of us to work on it together if you have any developmental experience and have plans to modify the OTRS code yourself. If you have time and can give me until mid January I will have diffs done and know where and which code needs to be inserted. I will also have upgraded my version to be using the latest version of OTRS, which I believe is 2.2.4. Currently my changes are applied to 2.2.2. Anyways if you have any questions feel free to email me at my personal email address. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Niels Przybilla Sent: December 17, 2007 10:01 AM To: User questions and discussions about OTRS.org Subject: [otrs] review all tickets ? Hello, is it possible that all tickets are reviewed by an "admin" before sending an answer? Thnaks and best regards Niels _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/