Hello otrs people, I set up my own otrs, really easy and straight forward. A real pleasure to work with, it does everything I need and even almost what I'd wish. Now what I would like to do: The e-mail does carry X-OTRS tags like (the page from which the request was sent): X-OTRS-ArticleKey1: url X-OTRS-ArticleValue1: http://www.mysite.com/page=5 Ideally I would like to display on the right side, just below CustomerID, the url from which the message came. (when viewing the ticket) Q: how can I display some desired (X-OTRS) header values in the Ticket view? I am also happy for any suggestion on how to reach my target differently. thanks a lot & cheers jan