Hi Guys Anytime I click the CustomerID on the AgentMailBox screen I get the following error message Software error: Can't use an undefined value as a HASH reference at /var/www/localhost/otrs-1.3.2/bin/cgi-bin/../../Kernel/System/Ticket/Art icle.pm line 1004. For help, please send mail to the webmaster (x.x@x.com), giving this error message and the time and date of the error. Any ideas what the problem is? In the Admin Area under System Log, I get Thu Feb 16 13:07:47 2006 error OTRS-CGI-10 Need ID or Name! Thu Feb 16 13:07:47 2006 error OTRS-CGI-10 Need ID or Name! Thu Feb 16 13:07:47 2006 error OTRS-CGI-10 Need Type od ID! Thu Feb 16 13:07:47 2006 error OTRS-CGI-10 Need Type or ID! Thu Feb 16 13:06:08 2006 error OTRS-CGI-10 Need ID or Name! Thu Feb 16 13:06:08 2006 error OTRS-CGI-10 Need ID or Name! Thu Feb 16 13:06:08 2006 error OTRS-CGI-10 Need Type od ID! Thu Feb 16 13:06:08 2006 error OTRS-CGI-10 Need Type or ID! I am using OTRS 1.3.2 Thanks for any help Liam