Hi Mark, On Thu, Mar 06, 2003 at 12:54:47PM +0100, Mark N. wrote:

Is there some way to setup OTRS, so the customer of ticket gets an email when his ticket is closed (succesful or not) ?

The current CVS version supports this. It's configurable for each queue.

Mark

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier