I am answering my own question... http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=70 S.

-----Original Message----- From: Stelios Maistros [mailto:smaistros@aegean.gr] Sent: Saturday, October 21, 2006 9:43 AM To: 'otrs@otrs.org' Subject: Use of ticket free text fields in responses

Hello,

Is it possible to use the user defined ticket free text fields, such as "TicketFreeText1" in a response, similar to the use of "" ?

I have a ticket free text field in which I store IP addresses and I would like it to be included in the responses I send.

I have tried different combinations of OTRS_TICKET_FREE, etc, but it does not seem to work.

Any ideas ?

Thank you,

Stelios