First.. I'd like to say that as of this email we've been running OTRS
for 694 consecutive days with no downtime whatsoever. We haven't even
updated/upgraded and have seen nothing that has stopped our workflow.
This is quite possibly the most stable piece of software that we use in
our daily operations.
I use the standard pop3 mail checking and am highly reluctant to start
messing around with things but I was wondering if I can 'tweak' the app
easily to read our iMail anti-spam header. The techs get about 12 emails
a day which generate 12 outgoing mails, etc. I'd like to move the spam
mails immediately to Junk and make their mornings a little brighter. Our
standard header looks something like below:
I want to focus on 'X-IMAIL-SPAM-DNSBL' in particular as it's presence
just means somebody is on our blacklist. Going further I'd like to try
'X-IMAIL-SPAM-STATISTIC x%' where X is a floating point representing
the probability of spam. 1.0 is spam 0.1 most likely not, etc.
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Charles R. Thompson