Thanks Mike :-) I searched SysConfig and netsearched widely to try to find the FreeText you suggested modifying but found nothing. Maybe Ticket::Frontend::AgentTicketOwner###TicketFreeText listed at otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend%3A%3AAgent%3A%3ATicket%3A%3AViewOwner;SysConfigGroup=Ticket ? Incidentally there's another mailing list question from someone wanting to change owner without creating a note: 6may11 http://lists.otrs.org/pipermail/otrs/2011-May/035591.html but it got no replies. Best Charles On 20/07/11 20:52, otrs-request@otrs.org wrote:

Date: Wed, 20 Jul 2011 15:07:29 +0200 From: Michiel Beijen Subject: Re: [otrs] Change owner: make note-internal content optional? To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=UTF-8

You could modify the FreeText mask to contain the owner, in that case you'd be able to change the owner without leaving a note.

I sometimes do this on customers systems and rename the FreeText mask to 'classification', handy for classifying new tickets.

-- Mike