I did this... =D it's work!! Thank you *Ken godee* and *Michiel Beijen*. --! *Dilson Tomé* On Wed, Jan 18, 2012 at 06:16, Michiel Beijen wrote:

Hi,

On Sun, Jan 15, 2012 at 23:33, Dilson Tomé wrote:

...

I am trying to set ticket number to start from 1 like Ticket#1, but when i set in Ticket::NumberGenerator::MinCounterSize to 1 digit, it start from 100, so the first ticket is Ticket#101 =(

It's appending the system ID. The System ID is 10 in your case. You could set the System ID to '0', this would make the first ticket number '01'' (and the tenth '010'. -- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs