Hi Taki, On Sat, Aug 23, 2003 at 10:33:41PM -0700, Taki Shirayanagi wrote:

When trying to send an email to the email account I setup for OTRS I get this error Aug 23 22:33:57 copper qmail: 1061703237.785080 delivery 43619: deferral: Use_of_uninitialized_value_at_/usr/local/www/data-dist/otrs/Kernel/System/Ti cket/Number/DateChecksum.pm_line_53./Invalid_conversion_in_sprintf:_"_v"_at_ /usr/local/www/data-dist/otrs/Kernel/System/Log.pm_line_97./ERROR:_OTRS-PM-1 0_Perl:__vd_OS:_freebsd_Time:_Sat_Aug_23_22:33:57_2003//_Message:_Can't_writ e_/usr/local/www/data/otrs/var/log/TicketCounter.log:_Permission_denied//_Tr aceback_(89699):_/___Module:_Kernel::System::Ticket::Number::DateChecksum::C reateTicketNr_(v1.8.2.1)_Line:_85/___Module:_Kernel::System::PostMaster::New Ticket::Run_(v1.38.2.1)_Line:_80/___Module:_Kernel::System::PostMaster::Run_ (v1.31.2.3)_Line:_209/___Module:_/usr/local/www/data/otrs/bin/PostMaster.pl_ (v1.13.2.2)_Line:_99//Can't_write_/usr/local/www/data/otrs/var/log/TicketCou nter.log:__at [...]

"Can't_write_/usr/local/www/data/otrs/var/log/TicketCounter.log" is the problem. It's now writable for the mail account user.

Taki

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier