Experincing the same issue, here, we found that you don't get the error

only if you check the box that you want to notify the customer.

-----Original Message-----

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of

Brendan Humphreys Sent: Tuesday, December 05, 2006 6:13 PM To: User questions and discussions about OTRS.org Subject: [otrs] Ticket merge gives error, OTRS 2.1.3

Hi,

We just upgraded from OTRS 2.0.4 to OTRS 2.1.3 and now Ticket Merge is causing problems.

When two tickets are merged, the following happens:

1. OTRS returns a generic "Error" web page, but with no error detail at

all

2. the tickets ARE actually merged, BUT all participants receive a merge

notification email, even though the "notify user" option is left unchecked.

We typically don't want to pester customers with merge notifications, so

this has left us unable to use Merge.

I've looked through the logs and can't see any error messages.

I'd very much appreciate some help in tracking down the cause of this problem, as our team uses ticket merge a lot.

Cheers, -Brendan

I am experiencing the same problem. I set $Self->{'Ticket::Frontend::MergeText'} = ''; in the Kernel/Config/Files/ZZZAuto.pm which removed the default text, however, when I merge tickets, there are several blank lines followed by a series of spaces in the Text field of the merge ticket form. The blank lines appear to be '\0' rather than '\n' as I am unable to highlight the characters. If I remove the extra characters I can successfully merge the tickets (ie, no error). --- Colby W.