Hi Everyone, I have OTRS configured in such a way that it will dispatch all incoming emails to the selected queue, let's call it queue1. Well, for my testing I used to send emails to the OTRS mail account and click "Run Now!" to dispatch the emails and create the tickets in the OTRS system. Now, I changed the work flow and created a new queue (let's call it queue2). Now incoming emails will be dispatched to this new queue2 so I changed the setting to do so. The problem is that it stopped working. I send the emails and when I click "Run Now!" on that account it gives the following error: *Software error: Can't call method "address" on an undefined value at d:/PROGRA~1/OTRS/OTRS//Kernel/System/Email.pm line 669* That only happens when I send incoming emails to the new queue. If changed the OTRS mail account to dispatch incoming emails to the original queue (queue1) it works just fine. Any ideas??? Thanks! Gustavo