Hi Sérgio, You can actually use what fits best for your organization. Some use hours, other use seconds, most use minutes. You can set the text for the (work units) field in Admin > Sysconfig, under Ticket::Frontend::TimeUnits. -- Mike 2011/5/10 Sérgio Cintra :

Hi there

When creating ticket, what kind of entry is placed in the field Time units (work units)? day / hour

Thank you

Sergio

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