Hi, Talley, Brooks wrote:

Hi, everyone. I'm new to OTRS and the list.

Nice to meet you. .-)

I'm setting up an OTRS installation that will use an MS SQL backend for CustomerUser. So far, so good. However, I'm mystified about the CustomerValid / validID / valid_id field. I'm clear on the other mappings (unique, customer name, etc), but I have no idea what to map this valid thing to, if anything. I have googled and RTFM'd, but can't find any reference to the thing.

The option CustomerValid for a CustomerUser config option is to define a column in your MS SQL customer table where you have a info if this customer user is valid or not (1 = valid, all other = invalid). -=> It's also possible that you don't use CustomerValid in your CustomerUser, so all CustomerUser are valid.

Please advise! -b

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