With only one type of note available to the customer, wouldn't it be more clear to just rename the title of the 'Note Internal' or 'Note External' or whatever to just 'Note', so as not to confuse the users? Cheers, Jake Covert www.jakecovert.com -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Friday, April 25, 2003 10:19 AM To: otrs@otrs.org Hi Jim, On Fri, Apr 25, 2003 at 03:08:22PM +0100, Jim Wight wrote:

The only Note type offered when adding a note is note-internal. It was the same in RC1.

We changed the default note type selection to 'note-internal' (only) because 'note-external' and 'note-report' was confusing the users. -=> Note should just used for Agent<->Agent communication (not Agent<->Customer)! If you know this and you want to have the 'note-external' and 'note-report', add the followig to Kernel/Config.pm [...] $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; [...]

Jim

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs