Hi, Since I've upgraded to OTRS 1.2.1, i've been getting reports of tickets being "removed" by the system automatically. I've looked at the history of one of these tickets and it seems that the root account changed the status of the ticket without any user intervention. ---------------------------------------------------------------------------- ---- Action Comment NewTicket Ticket=[2004022010000076], ID=[4035] created (Q=Roma;P=3 normal;S=new). -root@localhost (Admin OTRS) 20/02/2004 10:11:37 CustomerUpdate CustomerID updated to 'xxx@xxx.it'. CustomerUser updated to 'xxx@xxx.it'.- root@localhost (Admin OTRS) 20/02/2004 10:11:37 StateUpdate Old: 'new' New: 'removed' - root@localhost (Admin OTRS) 20/02/2004 10:11:37 ---------------------------------------------------------------------------- ----- Any idea why it's doing this? Thanks in advance, Giordano Bianchi