Hi, After upgrading from 2.4.10 --> 3.0.13 --> 3.1.11 there is an issue with on our system. When a ticket is selected and you attempt to paste info into the note, you can not change the font or size of the pasted text. You can make the change and type in the text and it works. Has anyone seen this problem, or do you know where I can add the functionality? We were able to do this on the old 2.4.10 system. Thanks, Phillip Lynn -- Phillip Lynn Software Engineer II NetWolves Phone:813-579-3214 Fax:813-882-0209 Email: phillip.lynn@netwolves.com www.netwolves.com