Hi, On 20.01.2010, at 13:25, Rabi Pandey wrote:

Can anyone tell me what is difference between Static and Dynamic database management in OTRS and when should we switch to Static database management?

depending on what you found ;-) Static does, in most cases, create an index with ticket details that can be used to generate Queue-View and other Views without the need to run all the usual queries across the whole database. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!