Hi Chris, On Fri, Sep 26, 2003 at 12:58:57PM +0800, Chris Wong wrote:

I've check the apache log, and it has the following message:

-e: unix dgram connect: Permission denied at /opt/otrs//Kernel/System/log/SysLog.pm line 42

[error] 9286: ModPerl::Registry: no connection to syslog available at /opt/otrs//Kernel/System/Log/SysLog.pm

What's the problem?

This looks like there is no syslog to use. Use the OTRS file log instead. Kernel/Config.pm [...] $Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; [...] See also: http://doc.otrs.org/1.1/html/configfile-log.html

thanks

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972