Lars Rieneck wrote:

I have installed an OTRS system version 2.2.6, and imported an otrs database from a 2.2.4 OTRS system. The mail server I receive mails from is a IMAP server, so I am using the fetchmail program to get the mails into the otrs users local maibox. When I give the command mail from the otrs user I can see all the incomming mails to the server. The problem is that I do not understand what should take the mails from the otrs users local mailbox and put the mails into the system. Could you please explain that to me? Is it the crontab job: $HOME/bin/PostMasterPOP3.pl that puts the mails into the system? If I execute the crontab job, it says that I have mails, but it does not take the mails and put it into the system:

See the chapter called 'Receiving emails' in the documentation: http://doc.otrs.org/2.2/en/html/x1267.html The third method, outlined in the section called 'Fetching emails via POP3 or IMAP and fetchmail for PostMaster.pl' is probably what you're looking for. This uses PostMaster.pl and *not* PostMasterPOP3.pl. Nils Breunese.