I am attempting to install OTRS on a Linux VPS (virtual private server). I have SSH access to the server. I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Well, it claimed to have worked. Unfortunately the URL that it provided me to continue the installation failed--it doesn't exist. A few points to note about this situation: I myself have few Linux skills--nothing more than the Unix basics I used back in college. Furthermore, I know very little about this VPS, as in how precisely it works etc. The VPS support responded thusly when asked what OS the machine runs: Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May 11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux The machine is hosted by powervps.com After the install, the system said to continue here: http://host.mzshosting.com/otrs/installer.pl but mzshosting.com itself doesn't really go anywhere, let alone that URI. So, can anyone tell me how to proceed from here? Thanks, Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/
Hershel Robinson wrote:
I am attempting to install OTRS on a Linux VPS (virtual private server). I have SSH access to the server.
I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Well, it claimed to have worked. Unfortunately the URL that it provided me to continue the installation failed--it doesn't exist.
A few points to note about this situation: I myself have few Linux skills--nothing more than the Unix basics I used back in college. Furthermore, I know very little about this VPS, as in how precisely it works etc.
The VPS support responded thusly when asked what OS the machine runs:
Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May 11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux
That's the answer to what kernel the machine runs, not what OS it is. You might want to cat /etc/*-release. Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one.
The machine is hosted by powervps.com
I see they host 4 kinds of control panels. Which one do you have?
After the install, the system said to continue here: http://host.mzshosting.com/otrs/installer.pl
but mzshosting.com itself doesn't really go anywhere, let alone that URI.
So, can anyone tell me how to proceed from here?
Use any domain hosted on the server and append /otrs/installer.pl for the location of the installer. Nils Breunese.
Nils, thank you for responding.
Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May 11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux
That's the answer to what kernel the machine runs, not what OS it is.
I thought it was something like that. :)
You might want to cat /etc/*-release.
#cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang)
Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one.
I wrote in my last post:
I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked.
Is that what you are asking?
The machine is hosted by powervps.com
I see they host 4 kinds of control panels. Which one do you have?
Virtuozzo Power Panel and of course the manager is "WHM 10.0.0 cPanel 10.0.0-R161 Fedora i686 - WHM X v3.1.0"
Use any domain hosted on the server and append /otrs/installer.pl for the location of the installer.
Tried that now on two domains and both say: The requested URL /otrs/installer.pl was not found on this server. There is a /opt/otrs directory on the server now with all kinds of stuff there, but that's all I can tell you at this point. Any ideas? Thank you very much for your assistance, Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/
Hershel Robinson wrote:
#cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang)
Looks like Fedora Core 2 to me. :o)
Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one.
I wrote in my last post:
I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked.
Is that what you are asking?
Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually).
Use any domain hosted on the server and append /otrs/installer.pl for the location of the installer.
Tried that now on two domains and both say:
The requested URL /otrs/installer.pl was not found on this server.
There is a /opt/otrs directory on the server now with all kinds of stuff there, but that's all I can tell you at this point.
The rpm installation should have created /etc/httpd/conf.d/otrs.conf which has a ScriptAlias directive that makes sure /otrs/ is linked to /opt/otrs/bin/cgi-bin/. Maybe still you need to restart apache in order to load the OTRS config for apache. Nils Breunese.
#cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang)
Looks like Fedora Core 2 to me. :o)
It does? How did you know that? You Linux guys are so technical. :)
Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually).
I used FTP to get the file straight onto the server and I *think* I used RH8, but I am not 100% certain today. Perhaps I should remove this RPM and reinstall now that I know which is the correct one?
The rpm installation should have created /etc/httpd/conf.d/otrs.conf which has a ScriptAlias directive that makes sure /otrs/ is linked to /opt/otrs/bin/cgi-bin/. Maybe still you need to restart apache in order to load the OTRS config for apache.
Yes, that file is there and has: ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" I restarted apache now (although I also did this yesterday) and still page not found. /opt/otrs/bin/cgi-bin/installer.pl certainly exists, however. :) I tried now mysite.com/otrs/ and got: You don't have permission to access /otrs/ on this server. This is opposed to mysite/otrs/installer.pl which shows: The requested URL /otrs/installer.pl was not found on this server. Perhaps therein lies the problem? Permissions? Doesn't seem to be however: drwxrwxr-x 3 apache apache 1024 May 30 04:00 cgi-bin/ and -rwxrwxr-x 1 apache apache 4365 Nov 12 2005 installer.pl* Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/
Hershel Robinson wrote:
Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually).
I used FTP to get the file straight onto the server and I *think* I used RH8, but I am not 100% certain today.
Perhaps I should remove this RPM and reinstall now that I know which is the correct one?
Well, since that would probably be not too much work, maybe you better make sure. Nils Breunese.
<two offline emails snipped>
First I used rpm -e to remove the package, then I tried this: [snip] root@host [/]# ls o* otrs-2.0.4-01.i386.rpm
opt: ./ ../ otrs/
This seems strange to me. I'd think that after doing rpm -e otrs /opt/otrs would be gone. But I might be wrong.
root@host [/]# rpm -ivh otrs-2.0.4-01.i386.rpm Preparing... ########################################### [100%] Check OTRS user (/etc/passwd)... otrs exists. 1:otrs ########################################### [100%]
Either otrs was not properly uninstalled or uninstalling it doesn't remove the otrs system user. I don't know really. In the latter case there's no problem.
I always use -Uvh by the way, as it will ensure you'll never have two versions (or more) of the same package installed (of course I do use -ivh for kernels and such).
You have more ideas?
Can you do the following and mail me the output?
# rm otrs-2.0.4-01.i386.rpm # rpm -e otrs # rm -rf /opt/otrs # wget ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm # ls -l otrs* # rpm -Uvh otrs-2.0.4-01.i386.rpm # service httpd restart # service otrs restart Go to http://hostname/otrs/installer.pl
Here it is: ==================== root@host [/]# rm otrs-2.0.4-01.i386.rpm rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y root@host [/]# rpm -e otrs error: package otrs is not installed root@host [/]# rm -rf /opt/otrs root@host [/]# wget ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm --06:42:42-- ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm => `otrs-2.0.4-01.i386.rpm.1' Resolving ftp.otrs.org... 217.160.177.88 Connecting to ftp.otrs.org[217.160.177.88]:21... connected. Logging in as anonymous ... Logged in! ==> SYST ... done. ==> PWD ... done. ==> TYPE I ... done. ==> CWD /pub/otrs/RPMS/redhat/8.0 ... done. ==> PASV ... done. ==> RETR otrs-2.0.4-01.i386.rpm ... done. [ <=> ] 11,844,037 733.55K/s 06:42:59 (702.80 KB/s) - `otrs-2.0.4-01.i386.rpm.1' saved [11,844,037] root@host [/]# ls -l otrs* -rw-r--r-- 1 root root 11844037 May 31 05:07 otrs-2.0.4-01.i386.rpm -rw-r--r-- 1 root root 11844037 May 31 06:42 otrs-2.0.4-01.i386.rpm.1 root@host [/]# rpm -Uvh otrs-2.0.4-01.i386.rpm Preparing... ########################################### [100%] Check OTRS user (/etc/passwd)... otrs exists. 1:otrs ########################################### [100%] Next steps: [httpd services] Restart httpd 'service httpd restart' [mysqld service] Start mysqld 'service mysqld start' [install the OTRS database] Use a webbrowser and open this link: http://host.mzshosting.com/otrs/installer.pl [OTRS services] Start OTRS 'service otrs start' (service otrs {start|stop|status|restart). Have fun! Your OTRS Team root@host [/]# service httpd restart /etc/init.d/httpd restart: httpd restarted root@host [/]# service otrs restart Shutting down OTRS Disable /opt/otrs/bin/PostMaster.pl ... done. Shutting down cronjobs ... no crontab for otrs failed! Starting OTRS.. Checking httpd ... failed! --> Please start the webserver at first! (service httpd start) <-- root@host [/]# ================================ HTTP results in: The requested URL /otrs/installer.pl was not found on this server. I did this too just for fun: root@host [/]# rpm -qa | grep otrs otrs-2.0.4-01 Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/
Hershel Robinson wrote:
root@host [/]# rm otrs-2.0.4-01.i386.rpm rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y root@host [/]# rpm -e otrs error: package otrs is not installed root@host [/]# rm -rf /opt/otrs root@host [/]# wget ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/ otrs-2.0.4-01.i386.rpm --06:42:42-- ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/ otrs-2.0.4-01.i386.rpm => `otrs-2.0.4-01.i386.rpm.1' Resolving ftp.otrs.org... 217.160.177.88 Connecting to ftp.otrs.org[217.160.177.88]:21... connected. Logging in as anonymous ... Logged in! ==> SYST ... done. ==> PWD ... done. ==> TYPE I ... done. ==> CWD /pub/otrs/RPMS/redhat/8.0 ... done. ==> PASV ... done. ==> RETR otrs-2.0.4-01.i386.rpm ... done.
[ <=> ] 11,844,037 733.55K/s
06:42:59 (702.80 KB/s) - `otrs-2.0.4-01.i386.rpm.1' saved [11,844,037]
root@host [/]# ls -l otrs* -rw-r--r-- 1 root root 11844037 May 31 05:07 otrs-2.0.4-01.i386.rpm -rw-r--r-- 1 root root 11844037 May 31 06:42 otrs-2.0.4-01.i386.rpm.1
It seems that in one of your previous FTP sessions you created otrs-2.0.4-01.i386.rpm.1 by downloading otrs-2.0.4-01.i386.rpm while you already had a file by that name in the download directory. You might then have installed the 'old' rpm again. Anyway, after my steps you should be installing the correct version. You can delete the .rpm. 1 file anyhow.
root@host [/]# service otrs restart Shutting down OTRS Disable /opt/otrs/bin/PostMaster.pl ... done. Shutting down cronjobs ... no crontab for otrs failed! Starting OTRS.. Checking httpd ... failed! --> Please start the webserver at first! (service httpd start) <--
This seems very strange. What does 'service httpd status' say? Maybe you have some sort of strange custom httpd setup that OTRS doesn't detect. What does 'rpm -q httpd' say? Nils Breunese.
This seems very strange. What does 'service httpd status' say? Maybe you have some sort of strange custom httpd setup that OTRS doesn't detect. What does 'rpm -q httpd' say?
Hey, brother, now we're getting somewhere. Please excuse the length of this dump, but check this out: ============================ root@host [~]# service httpd status Not Found The requested URL /server-status was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. _________________________________________________________________ Apache/1.3.33 Server at host.mzshosting.com Port 80 root@host [~]# rpm -q httpd httpd-2.0.51-2.9 root@host [~]# service --status-all anacron is stopped antirelayd (pid 30045) is running... usage: /etc/init.d/apf [start|stop|restart] Usage: bandmin {start|stop} chkservd (pid 29948) is running... cpsrvd (pid 8172) is running... entropychat (pid 31932) is running... melange (pid 32222) is running... stunnel is stopped interchange is stopped qrunner is stopped crond (pid 30203) is running... dc_client is stopped dc_server is stopped exim (pid 21919 30025 30018) is running... Usage: filelimits {start|stop|restart|reload} gpm is stopped /etc/init.d/halt-pre_sleep: call me as 'halt' or 'reboot' please! Not Found The requested URL /server-status was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. _________________________________________________________________ Apache/1.3.33 Server at host.mzshosting.com Port 80 Usage: ipaliases {start|stop|restart|reload} Firewall is stopped. Firewall is stopped. Usage: /etc/init.d/mysql start|stop|restart number of zones: 21 debug level: 0 xfers running: 0 xfers deferred: 0 soa queries in progress: 0 query logging is OFF server is up and running netplugd is stopped Configured devices: lo venet0 Currently active devices: lo venet0 Not Found The requested URL /server-status was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. _________________________________________________________________ Apache/1.3.33 Server at host.mzshosting.com Port 80 mysqld: unrecognized service Checking database connect... DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user: 'otrs@localhost' (Using password: YES) at /opt/otrs/Kernel/System/DB.pm line 191 ERROR: OTRS-CheckDB-10 Perl: 5.8.3 OS: linux Time: Wed May 31 07:29:26 2006 Message: Access denied for user: 'otrs@localhost' (Using password: YES) Traceback (30149): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: /opt/otrs/bin/CheckDB.pl (v1.12) Line: 47 No database connect! Error! May your database isn't configured yet? Checking /opt/otrs/bin/PostMaster.pl ... (not activ) failed. Checking otrs spool dir... done. portmap is stopped portsentry (pid 32333) is running... proftpd (pid 27826 29844) is running... The random data source exists saslauthd (pid 32289) is running... sendmail is stopped smbd is stopped nmbd is stopped snmpd is stopped snmptrapd is stopped sshd (pid 19471 1774 29879) is running... syslogd (pid 29830) is running... klogd is stopped winbindd is stopped xinetd (pid 29889) is running... xinetd (pid 29889) is running... Nightly yum update is disabled. root@host [~]# service httpd-2.0.51-2.9 status httpd-2.0.51-2.9: unrecognized service ============================ Let me verify that this server works and I have the right server as well. :) I went to /home/mylogin/www and added a new file. I then was able to see that file in my browser via HTTP. What now? Thanks, Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/
Hershel Robinson wrote:
root@host [~]# service httpd status
Not Found
The requested URL /server-status was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. _________________________________________________________________
Apache/1.3.33 Server at host.mzshosting.com Port 80 root@host [~]# rpm -q httpd httpd-2.0.51-2.9
This looks pretty weird. RPM says apache 2.0.51 is installed, but when you ask for its status you get some sort of HTML answer from an apache 1.3.33 server... Fedora Core 2 comes with apache2 by default and I guess that the OTRS RPM expects to find apache2 as well. However, it looks like your server has apache2 installed, but it's not using it. Instead 1.3.33 is running. I guess your server provider messed with the OS quite a bit. You might want to ask them what's up with apache1.3/apache2. Nils Breunese.
This looks pretty weird. RPM says apache 2.0.51 is installed, but when you ask for its status you get some sort of HTML answer from an apache 1.3.33 server... Fedora Core 2 comes with apache2 by default and I guess that the OTRS RPM expects to find apache2 as well. However, it looks like your server has apache2 installed, but it's not using it. Instead 1.3.33 is running. I guess your server provider messed with the OS quite a bit. You might want to ask them what's up with apache1.3/apache2.
OK, thank you for your assistance. I will see what they say. Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/
This looks pretty weird. RPM says apache 2.0.51 is installed, but when you ask for its status you get some sort of HTML answer from an apache 1.3.33 server... Fedora Core 2 comes with apache2 by default and I guess that the OTRS RPM expects to find apache2 as well. However, it looks like your server has apache2 installed, but it's not using it. Instead 1.3.33 is running. I guess your server provider messed with the OS quite a bit. You might want to ask them what's up with apache1.3/apache2.
OK, I have some responses from my PVS support. Here they are: =========== Regarding status... it's just "lynx localhost/whm-server-status". WHM renames server-status to "whm-server-status". That's why "service httpd status" does not work. Apache 1.3.36 is the OFFICIALLY supported version of Apache. 2.x is not supported OFFICIALLY by CPanel and is labeled "beta" as far as support, so I would suggest being careful trying to use it. You can install whatever you like. However, most likely installing it will most likely not help you as the pre-made RPM distributions are not going to put the files where you want them. The script may have installed a file called "/etc/httpd/conf.d/otrs.conf", however... APACHE is not looking there. Again, CPanel does not use the default locations where some of the default non-virtualized setups think things should go. Apache's httpd.conf file is located at: /usr/local/apache/conf/httpd.conf If you check that file, there is no reference at all to otrs, or the other otrs conf file. This is something you need to contact the script provider regarding. This is NOT a server problem. It's a script configuration problem. Also... I would HIGHLY recommend against trying to serve the program out of folders NOT inside of your home folder for security reasons. =========== So I copied otrs.conf to /usr/local/apache/conf/ and added this line: Include "otrs.conf" to the bottom of /usr/local/apache/conf/httpd.conf but I still get the same results. Any other ideas? Thanks. -- Gallery Robinson Web Services http://web.galleryrobinson.com/
Hershel Robinson wrote:
Apache 1.3.36 is the OFFICIALLY supported version of Apache. 2.x is not supported OFFICIALLY by CPanel and is labeled "beta" as far as support, so I would suggest being careful trying to use it.
You can install whatever you like. However, most likely installing it will most likely not help you as the pre-made RPM distributions are not going to put the files where you want them.
The script may have installed a file called "/etc/httpd/conf.d/ otrs.conf", however... APACHE is not looking there.
Well, I guess you better not use the OTRS rpm provided for FC1,2,3 then. That rpm makes quite a lot of assumptions about your system, but as CPanel/your PVS messed with the system quite a bit your system isn't really looking like a FC2 system anymore. For instance: Fedora comes with Apache2 by default, so the OTRS rpm for FC1,2,3 assumes you're running Apache2. I installed OTRS on several servers running Plesk and at least Plesk doesn't completely change your system around. The OTRS rpm worked just fine on those machines.
Any other ideas?
I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box. Nils Breunese.
I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box.
OK, thank you very much for your assistance. Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/
I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box.
I am trying to install from a tarball. I followed the instructions in the README file. Steps 1-5 went fine. Step 6 I will discuss below. Step 7 also worked. Now when I go to mysite/otrs/ I see a list of files. This is a step in the right direction. :) When I attempt to execute index.pl or installer.pl however, I get: ============== Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@mysite.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. ============== The log shows: [Wed Jun 7 10:22:24 2006] [error] [client 212.143.165.237] Premature end of script headers: /opt/otrs/bin/cgi-bin/installer.pl [Wed Jun 7 10:22:24 2006] [error] [client 212.143.165.237] File does not exist: /home/mylogin/public_html/500.shtml but when I run root@host [/opt/otrs/bin/cgi-bin]# perl installer.pl I get a perfectly valid HTML page outputted. Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines: Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs/bin/cgi-bin/" to the very bottom of httpd.conf What now? -- Gallery Robinson Web Services http://web.galleryrobinson.com/
Hershel Robinson wrote:
Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines:
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
to the very bottom of httpd.conf
What now?
I have this instead:
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
So, a ScriptAlias instead of a normal Alias. That should tell apache
to execute the files as scripts, instead of serving them up as text
documents.
Here's my full vhost configuration for OTRS using mod_perl instead of
CGI (much faster):
----
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
# set mod_perl2 options
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines:
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
to the very bottom of httpd.conf
What now?
I have this instead:
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
So, a ScriptAlias instead of a normal Alias. That should tell apache to execute the files as scripts, instead of serving them up as text documents.
Tried that and I get the same results.
Here's my full vhost configuration for OTRS using mod_perl instead of CGI (much faster):
Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? -- Gallery Robinson Web Services http://web.galleryrobinson.com/
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running.
any other ideas?
Maybe the key is Options +ExecCGI?
Tried it in .htaccess in the OTRS /bin/cgi-bin/ dir and then I also added it to httpd.conf. Same results. I did: perl installer.pl > installer.htm and when I bring up that file (http://mysite.com/otrs/installer.htm) it looks good. Except for the HTTP header stuff at the top. Any other ideas??? -- Gallery Robinson Web Services http://web.galleryrobinson.com/
Do you load the mod_perl and mod_cgi module?
On 6/7/06 2:40 PM, "Hershel Robinson"
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running.
any other ideas?
Maybe the key is Options +ExecCGI?
Tried it in .htaccess in the OTRS /bin/cgi-bin/ dir and then I also added it to httpd.conf. Same results.
I did:
perl installer.pl > installer.htm
and when I bring up that file (http://mysite.com/otrs/installer.htm) it looks good. Except for the HTTP header stuff at the top.
Any other ideas???
--
Andy Lubel wrote:
Do you load the mod_perl and mod_cgi module?
Here is my httpd.conf file: http://wcconline.com/httpd.txt save the VirtualHost sections that I removed (to protect the innocent) Thanks. -- Gallery Robinson Web Services http://web.galleryrobinson.com/
im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the "fast" option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so:
#
# Basic apache configuration file for OTRS
#
# agent, admin and customer frontend
#
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
#
# Directory settings
#
Do you load the mod_perl and mod_cgi module?
Here is my httpd.conf file: http://wcconline.com/httpd.txt save the VirtualHost sections that I removed (to protect the innocent) Thanks. -- Gallery Robinson Web Services http://web.galleryrobinson.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Andy Lubel wrote:
im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the "fast" option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so:
# # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # # Directory settings #
AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a "Include /etc/httpd/sites/*.conf" and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however!
No, CPanel set up those automatically. There are a slew of existing sites on this VPS. I added the lines as you suggest, to the end of httpd.conf. I still get Internal Server Error. Any other ideas? Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/
Options +execCGI is under the <directory> tag? -----Original Message----- From: otrs-bounces@otrs.org on behalf of Hershel Robinson Sent: Thu 6/8/2006 11:03 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Installation Questions Andy Lubel wrote:
im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the "fast" option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so:
# # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # # Directory settings #
AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a "Include /etc/httpd/sites/*.conf" and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however!
No, CPanel set up those automatically. There are a slew of existing sites on this VPS. I added the lines as you suggest, to the end of httpd.conf. I still get Internal Server Error. Any other ideas? Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Andy Lubel wrote:
Options +execCGI is under the <directory> tag?
Yes, my httpd.conf ends thusly:
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/
participants (3)
-
Andy Lubel -
Hershel Robinson -
Nils Breunese (Lemonbit Internet)