
Hello List, we have ~900 new Mails due to a wrong configuration. Is there a way to delete those tickets manually from the Database or something. They all have the same Subject/Content. Thanks, Mario

You can create a GenericAgent for this and other kinds of tasks:
http://doc.otrs.org/2.1/en/html/x1095.html
Umberto
On 3/24/07, mario
Hello List,
we have ~900 new Mails due to a wrong configuration. Is there a way to delete those tickets manually from the Database or something. They all have the same Subject/Content.
Thanks, Mario _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

Hello, Umberto Nicoletti wrote:
You can create a GenericAgent for this and other kinds of tasks:
http://doc.otrs.org/2.1/en/html/x1095.html
Umberto
This is a great feature. Thanks!
On 3/24/07, mario
wrote: Hello List,
we have ~900 new Mails due to a wrong configuration. Is there a way to delete those tickets manually from the Database or something. They all have the same Subject/Content.
Thanks, Mario _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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mario
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Umberto Nicoletti