Hi Mark, On Tue, Aug 02, 2005 at 08:53:00AM -0400, Mark Nernberg wrote:

On 8/2/05 8:01 AM, "Christian Schoepplein" wrote:

...

On Di, Aug 02, 2005 at 04:53:21 -0400, Mark Nernberg wrote:

...

I was using OTRS 2.0-beta and decided to upgrade to the stable 2.01 version.

Fine ;).

...

I am running Apache 1.3.33 on FreeBSD 5.4 with Perl 5.8.6

Using the beta version, I found the Webmail & Calendar features super-useful.

To my surprise, when I upgraded -- and I probably did it somewhat "bone-headed" -- I got the error message "Error: Sorry, mod_perl2 is needed by this module!" when I went to run the Package Manager.

What could I do to re-install the Webmail & Calendar modules?

Simply install them manualy with the script

$otrshome/bin/opm.pl

1. Geht the opm packages you want to install from

ftp://otrs.org/pub/otrs/misc/packages

2. Change to $otrshome/bin. 3. Execute

./opm.pl -a install -p path/to/the/downloaded/package.opm \ -o path/to/the/directory/where/otrs/is/located

to install the package(s).

Example:

I dowloaded the webmailer package to /opt/otrs/bin and my otrs installation is located under /opt/otrs. To install the webmailer, I use the following command:

/opt/otrs/bin/opm.pl -a install -p /opt/otrs/bin/WebMail-0.9.5.opm \ -o /opt/otrs/

Execute opm.pl -h

for mor information about the usage of opm.pl.

Um ... Tried that, and got the following error:

Can't open /usr/www/otrs/bin/WebMail-0.9.5.opm: No such file or directory at ./opm.pl line 88, <PRODUCT> line 4.

And, there is definitely no "WebMail-0.9.5.opm" in the otrs/bin directory.

Where shall I download it from?

Hmm, I wrote the link in my description above ;). Here it is again ;): ftp://otrs.org/pub/otrs/misc/packages I forgot to mension, that you have to restart your webserver after you've installed the packages because mod_perl has to parse and compile the new modules. Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

On 8/2/05 9:14 AM, "Christian Schoepplein" wrote:

Hi Mark,

On Tue, Aug 02, 2005 at 08:53:00AM -0400, Mark Nernberg wrote:

...

On 8/2/05 8:01 AM, "Christian Schoepplein" wrote:

...

On Di, Aug 02, 2005 at 04:53:21 -0400, Mark Nernberg wrote:

...

I was using OTRS 2.0-beta and decided to upgrade to the stable 2.01 version.

Fine ;).

...

I am running Apache 1.3.33 on FreeBSD 5.4 with Perl 5.8.6

Using the beta version, I found the Webmail & Calendar features super-useful.

To my surprise, when I upgraded -- and I probably did it somewhat "bone-headed" -- I got the error message "Error: Sorry, mod_perl2 is needed by this module!" when I went to run the Package Manager.

What could I do to re-install the Webmail & Calendar modules?

Simply install them manualy with the script

$otrshome/bin/opm.pl

1. Geht the opm packages you want to install from

ftp://otrs.org/pub/otrs/misc/packages

2. Change to $otrshome/bin. 3. Execute

./opm.pl -a install -p path/to/the/downloaded/package.opm \ -o path/to/the/directory/where/otrs/is/located

to install the package(s).

Example:

I dowloaded the webmailer package to /opt/otrs/bin and my otrs installation is located under /opt/otrs. To install the webmailer, I use the following command:

/opt/otrs/bin/opm.pl -a install -p /opt/otrs/bin/WebMail-0.9.5.opm \ -o /opt/otrs/

Execute opm.pl -h

for mor information about the usage of opm.pl.

Um ... Tried that, and got the following error:

Can't open /usr/www/otrs/bin/WebMail-0.9.5.opm: No such file or directory at ./opm.pl line 88, <PRODUCT> line 4.

And, there is definitely no "WebMail-0.9.5.opm" in the otrs/bin directory.

Where shall I download it from?

Hmm, I wrote the link in my description above ;). Here it is again ;):

ftp://otrs.org/pub/otrs/misc/packages

I forgot to mension, that you have to restart your webserver after you've installed the packages because mod_perl has to parse and compile the new modules.

Worked like a charm! Thanks!