ratnaweera@sunrise.ch schrieb:

Hi ... === # pwd /home/www/intra/otrs/Kernel

In your last post the error message said "/home/www/otrs/..." no "intra" in it. BTW: you should chown Config.pm it makes no sense to have it owned by root - Renee -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de

Can you create a test.pl in the same directory where the index.pl is? It should have this content: #!/usr/bin/perl use strict; use warnings; use FindBin qw($Bin); use CGI; print CGI->header, $Bin; chmod it to 755, run it via Browser and post the result here. Cheers, Renee ratnaweera@sunrise.ch schrieb:

Hi

Ref: Renee Bäcker 25.03.2009 14:10

...

ratnaweera@sunrise.ch schrieb:

...

... # pwd /home/www/intra/otrs/Kernel In your last post the error message said "/home/www/otrs/..." no "intra" in it.

Sorry for that. I sort of annonymized the thing. Here is the complete story:

=== # pwd /home/www/intra/otrs

# ls ARCHIVE COPYING INSTALL Kernel README.webserver TODO bin CREDITS INSTALL.RedHat README RELEASE UPGRADING CHANGES doc INSTALL.SuSE README.database scripts var

# ls Kernel/ Config Config.pm.dist Language Modules System Config.pm cpan-lib Language.pm Output

# diff Kernel/Config.pm Kernel/Config.pm.dist

File bin/cgi-bin/installer.pl lines 26 .. 38 ---------------------------- # use ../../ as lib location use FindBin qw($Bin); use lib "$Bin/../.."; use lib "$Bin/../../Kernel/cpan-lib";

use vars qw($VERSION $Debug); $VERSION = qw($Revision: 1.28 $) [1];

# check @INC for mod_perl (add lib path for "require module"!) push( @INC, "$Bin/../..", "$Bin/../../Kernel/cpan-lib" );

# all OTRS Installer modules use Kernel::Config; ====

Request of the browser

Error message in Apache logs: [error] Can't locate Kernel/Config.pm in @INC (@INC contains: /usr/sbin/../Kernel/cpan-lib /usr/sbin/.. /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at /home/www/intra/otrs/bin/cgi-bin/installer.pl line 38.\nBEGIN failed--compilation aborted at /home/www/intra/otrs/bin/cgi-bin/installer.pl line 38.\n

obviously @INC does not contain ./Kernel, what is the usual procedure to add that?

...

BTW: you should chown Config.pm it makes no sense to have it owned by root

Done. # ls -l Kernel/ insgesamt 48 drwxrwxr-x 3 500 users 4096 2009-03-23 22:10 Config -rw-rw-r-- 1 500 users 3918 2009-03-23 22:09 Config.pm -rw-rw-r-- 1 500 users 3918 2008-03-07 17:50 Config.pm.dist drwxrwxr-x 16 500 users 4096 2009-01-20 21:06 cpan-lib drwxrwxr-x 2 500 users 4096 2009-01-20 21:06 Language -rw-rw-r-- 1 500 users 14119 2008-11-16 17:03 Language.pm drwxrwxr-x 2 500 users 4096 2009-01-20 21:06 Modules drwxrwxr-x 5 500 users 4096 2009-01-20 21:06 Output drwxrwxr-x 23 500 users 4096 2009-01-20 21:06 System

regards Ratna --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de

I think I had an issue with mod_perl (or was it reload? ;-) some time ago with similar PATH issues. (Actually, I have it configured under xampp, changing the path of otrs, specially for Perl is hell. Somehow in the code they have made an error to have the path not relative from where it is called) Can you show how you're apache is configured for OTRS? Part of mine is shown below. You can see where the extra apache-perl script is called. Do you use it as well? /opt/lampp/etc/extra/httpd-otrs.conf: <...> # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload <...> In the startup file I have set/added the correct path. Perhaps you should too, to get it going. /opt/otrs/scripts/apache2-perl-startup.pl: <...> $ENV{MOD_PERL} =~ /mod_perl/ or die "MOD_PERL not used!"; # set otrs lib path! use lib qw(/opt/otrs /opt/otrs/Kernel /opt/otrs/Kernel/modules /opt/otrs/Kernel/ cpan-lib /opt/lampp/lib/perl5/site_perl/5.10.0/i686-linux/Apache2); <...> Kind regards, Frans Stekelenburg NetDialog Service Center +31 30 789 3636 www.netdialog.eu

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee Bäcker Sent: donderdag 26 maart 2009 14:53 To: User questions and discussions about OTRS. Subject: Re: [otrs] Another Config.pm problem

Can you create a test.pl in the same directory where the index.pl is?

It should have this content:

#!/usr/bin/perl

use strict; use warnings; use FindBin qw($Bin);

use CGI; print CGI->header, $Bin;

chmod it to 755, run it via Browser and post the result here.

Cheers, Renee

ratnaweera@sunrise.ch schrieb:

...

Hi

Ref: Renee Bäcker 25.03.2009 14:10

...

ratnaweera@sunrise.ch schrieb:

...

... # pwd /home/www/intra/otrs/Kernel In your last post the error message said "/home/www/otrs/..." no "intra" in it.

Sorry for that. I sort of annonymized the thing. Here is the complete story:

=== # pwd /home/www/intra/otrs

# ls ARCHIVE COPYING INSTALL Kernel README.webserver TODO bin CREDITS INSTALL.RedHat README RELEASE UPGRADING CHANGES doc INSTALL.SuSE README.database scripts var

# ls Kernel/ Config Config.pm.dist Language Modules System Config.pm cpan-lib Language.pm Output

# diff Kernel/Config.pm Kernel/Config.pm.dist

File bin/cgi-bin/installer.pl lines 26 .. 38 ---------------------------- # use ../../ as lib location use FindBin qw($Bin); use lib "$Bin/../.."; use lib "$Bin/../../Kernel/cpan-lib";

use vars qw($VERSION $Debug); $VERSION = qw($Revision: 1.28 $) [1];

# check @INC for mod_perl (add lib path for "require module"!) push( @INC, "$Bin/../..", "$Bin/../../Kernel/cpan-lib" );

# all OTRS Installer modules use Kernel::Config; ====

Request of the browser

Error message in Apache logs: [error] Can't locate Kernel/Config.pm in @INC (@INC contains: /usr/sbin/../Kernel/cpan-lib /usr/sbin/.. /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at /home/www/intra/otrs/bin/cgi-bin/installer.pl line 38.\nBEGIN failed--compilation aborted at /home/www/intra/otrs/bin/cgi-bin/installer.pl line 38.\n

obviously @INC does not contain ./Kernel, what is the usual procedure to add that?

...

BTW: you should chown Config.pm it makes no sense to have it owned by root

Done. # ls -l Kernel/ insgesamt 48 drwxrwxr-x 3 500 users 4096 2009-03-23 22:10 Config -rw-rw-r-- 1 500 users 3918 2009-03-23 22:09 Config.pm -rw-rw-r-- 1 500 users 3918 2008-03-07 17:50 Config.pm.dist drwxrwxr-x 16 500 users 4096 2009-01-20 21:06 cpan-lib drwxrwxr-x 2 500 users 4096 2009-01-20 21:06 Language -rw-rw-r-- 1 500 users 14119 2008-11-16 17:03 Language.pm drwxrwxr-x 2 500 users 4096 2009-01-20 21:06 Modules drwxrwxr-x 5 500 users 4096 2009-01-20 21:06 Output drwxrwxr-x 23 500 users 4096 2009-01-20 21:06 System

regards Ratna --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--

Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/