Sometimes I have to hit the "all" button more than once to get the full list of techs to drop down. Try that. Alex Kelly wrote:

Thanks, I tried clicking "all". The page reloads, but still no data in the owner dropdown.

Alex Kelly

Tyler Hepworth wrote:

...

...

The problem I am having is when adding a new ticket via phone. I cannot set the owner to anything, the only entry in the dropdown

is "-".

...

What am I missing?

My list is empty as well until I click on the link "All" next to the dropdown. Then it is populated with agent information,

Hth,

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