This is a repost, as there has been no positive response. This is now the FOURTH TIME I am posting! Getting some reasonable answer would be nice. I have a new deployment of OTRS 2.2.3, with the OTRS Webmail client (v. 0.11.2). The Webmail client is disfunctional. The INBOX and other mailboxes work correctly. I can send mail with no problem, also. But, when clicking on a message to display it, I get the OTRS screen, and a "View" menu (with back/reply/reply-all/plain/delete), and a small grey area marked "options", but the message never displays. If someone would like, I'll include a screenshot. There are no apparent errors showing in my Apache error log, nor in the system message log. The only error message is from the OTRS log: Wed Oct 10 10:19:19 2007 notice OTRS-CGI-10 Totally empty attachment part (1) In MS-Outlook, or any one of a number of webmail clients, there's no problem, so its not a structural issue with the email itself. Advice, anyone? -- Mark J. Nernberg
Mark Nernberg wrote:
This is a repost, as there has been no positive response. This is now the FOURTH TIME I am posting! Getting some reasonable answer would be nice.
And I didn't mind the second and third time you posted this, but enough's enough. You're not paying for any kind of support for this software, so I don't see how you can expect to get an answer to all your questions immediately. If you follow the thread of discussion in here, you'll see that all questions that people actually know the answer to, get responses. If you're new to the whole GPL idea, I suggest you do some reading. And please stop wasting our collective bandwidth with your ongoing -demands- for support. The kind of support you're asking for usually comes with a price [1]. The only thing you're getting from this, if anything, are annoyed fellow users of OTRS. - Marius [1] http://otrs.org/support/
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marius Flage Sent: Thursday, October 11, 2007 11:43 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS Webmail client non-functional. REPOST
Mark Nernberg wrote:
This is a repost, as there has been no positive response. This is now the FOURTH TIME I am posting! Getting some reasonable answer would be nice.
And I didn't mind the second and third time you posted this, but enough's enough. You're not paying for any kind of support for this software, so I don't see how you can expect to get an answer to all your questions immediately. If you follow the thread of discussion in here, you'll see that all questions that people actually know the answer to, get responses.
I've noticed that is not always the case. I don't expect or demand anwers, but even a clue would be nice. I also don't expect the answer "immediately". I've waited a more-than-respectable amount of time before reposting. An acknowlegement that there's a problem of some sort in the source would also be nice. I've also noticed that at some point at least 2 other people have posted similar posts at some point -- still with no answers. Simply saying that "The developers are aware that the webmail client is BROKEN." would be sufficient. Ignorance and publicly flaming isn't going to cut it, though.
If you're new to the whole GPL idea, I suggest you do some reading. And please stop wasting our collective bandwidth with your ongoing - demands- for support. The kind of support you're asking for usually comes with a price [1].
Actually, I'm far from new to the GPL idea. I've done plenty of reading. I've checked through the source code and the various mailing list archives. I've thoroughly read the documentation. If I had any answers or clues, I'd follow them. If I though I had an inkling of where (specifically) the issue was, I'd be more detailed in my posts -- which might elicit a useful answer. But, before I pony up $ for paid support, I'd like at least some idea that I will get what I'm paying for. The most basic support plan is $1380/year for support -- which is steep -- especially when this is probably THE ONLY ISSUE I'M GOING TO HAVE WITH THE SOFTWARE! The $1380 includes only 5 service calls per year. That works out to $276.00/service call. And I don't understand what I'd get beyond the 5 support requests, so paying for 5 service requests and only getting 1 isn't worth it. Perhaps someone needs to revisit the pricing model? Or provide more information to demonstrate what I'd be getting for my $1380.00? Were it $100 for a single support call -- one-time-deal -- I'd consider paying it. I might even consider paying $276 for a one-time-call, as steep as that may be. Moreso, because there aren't any issues with my configuration -- I'm not stupid, and I'm a long-time OTRS user -- I call the problem: "the webmail client is broken and buggy." I don't pay for support to fix bugs in the software -- I'll pay for it to fix bugs in my implementation. It should also be noted that I've even built-from-scratch a second copy of OTRS on a different server just to verify that it's the software and not my mail server or anything. Its almost definitely a bug (IMHO).
The only thing you're getting from this, if anything, are annoyed fellow users of OTRS.
Mark Nernberg wrote:
Mark Nernberg wrote:
This is a repost, as there has been no positive response. This is now the FOURTH TIME I am posting! Getting some reasonable answer would be nice.
And I didn't mind the second and third time you posted this, but enough's enough. You're not paying for any kind of support for this software, so I don't see how you can expect to get an answer to all your questions immediately. If you follow the thread of discussion in here, you'll see that all questions that people actually know the answer to, get responses.
I've noticed that is not always the case. I don't expect or demand anwers, but even a clue would be nice.
The problem is probably that nobody on this list has a clue, otherwise you surely would have gotten it.
I also don't expect the answer "immediately". I've waited a more-than-respectable amount of time before reposting.
Posting the same question four times and complaining about not getting an answer is just not going to help.
An acknowlegement that there's a problem of some sort in the source would also be nice.
Again, if someone would know that there is a problem, then they surely would have replied. I have suggested to file a bug at http:// bugs.otrs.org/, did you do this?
I've also noticed that at some point at least 2 other people have posted similar posts at some point -- still with no answers.
Simply saying that "The developers are aware that the webmail client is BROKEN." would be sufficient. Ignorance and publicly flaming isn't going to cut it, though.
This is the OTRS *Users* mailinglist. We apparently just don't know, ok? The devs are not regulars on this list and apparently no one here knows whether the devs are aware of this problem. If you want them to be aware of the problem, I advise you to file a bug report. Nils.
Don't feel bad I get answers about 8% of the time. I try to help when I can. OTRS sells support so more that likely this is the reason why the developers hardly use this list. They monitor the bug report area more closely because that affects their bottom line $$. They know that no one will pay for a any consultation on a buggy application. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mark Nernberg Sent: Thursday, October 11, 2007 12:08 PM To: marius@flage.org Cc: dev@otrs.org; otrs@otrs.org Subject: RE: [otrs] OTRS Webmail client non-functional. REPOST
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marius Flage Sent: Thursday, October 11, 2007 11:43 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS Webmail client non-functional. REPOST
Mark Nernberg wrote:
This is a repost, as there has been no positive response. This is now the FOURTH TIME I am posting! Getting some reasonable answer would be nice.
And I didn't mind the second and third time you posted this, but enough's enough. You're not paying for any kind of support for this software, so I don't see how you can expect to get an answer to all your questions immediately. If you follow the thread of discussion in here, you'll see that all questions that people actually know the answer to, get responses.
I've noticed that is not always the case. I don't expect or demand anwers, but even a clue would be nice. I also don't expect the answer "immediately". I've waited a more-than-respectable amount of time before reposting. An acknowlegement that there's a problem of some sort in the source would also be nice. I've also noticed that at some point at least 2 other people have posted similar posts at some point -- still with no answers. Simply saying that "The developers are aware that the webmail client is BROKEN." would be sufficient. Ignorance and publicly flaming isn't going to cut it, though.
If you're new to the whole GPL idea, I suggest you do some reading. And please stop wasting our collective bandwidth with your ongoing - demands- for support. The kind of support you're asking for usually comes with a price [1].
Actually, I'm far from new to the GPL idea. I've done plenty of reading. I've checked through the source code and the various mailing list archives. I've thoroughly read the documentation. If I had any answers or clues, I'd follow them. If I though I had an inkling of where (specifically) the issue was, I'd be more detailed in my posts -- which might elicit a useful answer. But, before I pony up $ for paid support, I'd like at least some idea that I will get what I'm paying for. The most basic support plan is $1380/year for support -- which is steep -- especially when this is probably THE ONLY ISSUE I'M GOING TO HAVE WITH THE SOFTWARE! The $1380 includes only 5 service calls per year. That works out to $276.00/service call. And I don't understand what I'd get beyond the 5 support requests, so paying for 5 service requests and only getting 1 isn't worth it. Perhaps someone needs to revisit the pricing model? Or provide more information to demonstrate what I'd be getting for my $1380.00? Were it $100 for a single support call -- one-time-deal -- I'd consider paying it. I might even consider paying $276 for a one-time-call, as steep as that may be. Moreso, because there aren't any issues with my configuration -- I'm not stupid, and I'm a long-time OTRS user -- I call the problem: "the webmail client is broken and buggy." I don't pay for support to fix bugs in the software -- I'll pay for it to fix bugs in my implementation. It should also be noted that I've even built-from-scratch a second copy of OTRS on a different server just to verify that it's the software and not my mail server or anything. Its almost definitely a bug (IMHO).
The only thing you're getting from this, if anything, are annoyed fellow users of OTRS.
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participants (4)
-
Marius Flage -
Mark Nernberg -
Maurice James Ny -
Nils Breunese (Lemonbit)