[ITSM] Cannot change Ticket Service
Hi all, after upgrading to 2.2.2 and OTRS:ITSM 1.0.2 I am expiriencing a strange problem that I cannot set the service of a ticket anymore To be able to set services at all, I had to populate the service_customer_user table beforehand. After doing so, I am able to define a service and an SLA when I create a ticket. But after it's created, I am unable to change it anymore - neither using the "priority" form nor other means in the interface (we have Ticket::Frontend::AgentTicketNote->Service enabled). Looking at the trace of the underlying database, I can confirm that there is simply no UPDATE statement changing the service_id field of the ticket table when there should be. Anyone any idea on what's going on? -- Denis Jedig syneticon networks GbR http://syneticon.net/service/
Hi Denis, I think it's a bug that is cleared with the upcoming v2.2.3 (these days or even hours?). Bye, Alex Denis Jedig schrieb:
Hi all,
after upgrading to 2.2.2 and OTRS:ITSM 1.0.2 I am expiriencing a strange problem that I cannot set the service of a ticket anymore
To be able to set services at all, I had to populate the service_customer_user table beforehand.
After doing so, I am able to define a service and an SLA when I create a ticket. But after it's created, I am unable to change it anymore - neither using the "priority" form nor other means in the interface (we have Ticket::Frontend::AgentTicketNote->Service enabled). Looking at the trace of the underlying database, I can confirm that there is simply no UPDATE statement changing the service_id field of the ticket table when there should be.
Anyone any idea on what's going on?
On Mon, 17 Sep 2007 10:47:10 +0200 Alexander Scholler wrote:
Hi Denis,
I think it's a bug that is cleared with the upcoming v2.2.3 (these days or even hours?).
A bugzilla bug number anyone? I seem not to be able to find anything by myself... Thanks! -- Denis Jedig syneticon networks GbR http://syneticon.net/service/
participants (2)
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Alexander Scholler -
Denis Jedig