What does the otrs.log list as occurring? It will be in \otrs\var\

on linux system /var/log/messages

-----Original Message----- From: "Peter Berkhout" To: "otrs@otrs.org" Sent: 2/19/2007 1:22 PM Subject: [otrs] Customer Authentication to AD

L.S.

I would like to use my existing AD/ldap for Customer Authentication.

In the documentation I cannot find a way to achieve this.

for otrs 1.3 this one documentation http://doc.otrs.org/1.3/en/html/ldap-integration.html for otrs 2.x this one documentation http://doc.otrs.org/2.1/en/html/x1456.html#configuration-customer-auth-backe...

I Configured the following (from ZZZAuto.pm):

$Self->{'SecureMode'} = 1;

$Self->{'SystemID'} = 13;

$Self->{'FQDN'} = 'pb001-n01.osb.edunet';

$Self->{'AdminEmail'} = 'otrsadministrator@openschoolgemeenschapbijlmer.nl';

$Self->{'Organization'} = 'Open Schoolgemeenschap Bijlmer';

$Self->{'DefaultLanguage'} = 'nl';

$Self->{'LogModule'} = 'Kernel::System::Log::File';

$Self->{'LogModule::LogFile'} = 'C:/OTRS/otrs/var/log/otrs.log';

delete $Self->{'SendmailModule::Port'};

delete $Self->{'Package::RepositoryList'};

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

$Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.openschoolgemeenschapbijlmer.nl';

$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=osb,dc=edunet';

$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrsldap,ou=users,dc=osb,dc=edunet';

try cn=Users

$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxxxxxx';

$Self->{'1'} = 1;

A similar setup works for our ELO (moodle) so I know that the ldapauthenticationsetup works.

(password crippled in this mail)

With this configuration I expected that everybody that gets authenticated via AD can login as customer.

I cannot get any userid to properly login on http://localhost/otrs/customer.pl

Not even when I create a customer with the same credentials as in AD via the admin module.

I am obviously missing something. Can someone please shed a light on this for me please?

Thanks in advance,

Peter Berkhout.

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