Hi, I have v2.2 running and I thought I had it working, however during my tests I've found something odd. Logged in as an agent, I click 'Email Ticket' If I enter a partial login name in the TO field, and search, it displays a dropdown of matching users full names. If I select and take one, it places the full name in the TO field and say it's invalid. Presumably because it's not a email addy. Why does it insert the full name (which maybe a Display Name from LDAP sync), and not the email address? Thanks Matthew Joyce 02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research