Hi Steven, On Wed, Sep 17, 2003 at 02:15:56PM -0500, Steven Casey wrote:

Is there any documentation available on a field by field basis that explains each field in the database, it's relationships and what their purpose is? I'm trying to understand how the system works in detail. Thanks in advance.

There is a dia database pic in the cvs (doc/otrs-database.dia). There is also a .png export on the ftp server: ftp://ftp.otrs.org/pub/otrs/misc/otrs-1.1-database.png

Steven Casey Systems Engineer scasey2 at tampabay.rr.com

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl