Hi all: I'm testing OTRS 2.2. Once a ticket is created under a "service" it doesn't seem to be a way to change it through the web interface. Is that true? Any workaround. -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro@andago.com