Thanks Anton, Dominique. Антон Губарьков wrote:

Hello, have a look at ITSM package. A lot of time intervals in the ticket lifespan are captured there.

Regards, Anton.

Dominique Merle - GSE Infoline and Partner Manager for Europe пишет:

...

Hi,

I would like to know if there is a way to get the elapsed time from OPEN to CLOSE of a ticket?

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