yes it is enabled. I should also add that agents do not receive notifications of new tickets regardless of whether they are submitted via email or by the customer web interface. They also do not receive notifications when a ticket is moved into their queue. I triple checked to see if each agent was set to receive these notifications and they are. I also made sure that the queues that I am sending to/moving to are listed under that agents' "my queues" section. ________________________________ From: otrs-bounces@otrs.org on behalf of Marc Winiger Sent: Tue 4/4/2006 11:23 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] agents not receiving any new ticket notifications Hi Isaac Gonzalez wrote:

using otrs v.2.0.4 and no agents are receiving their notifications at all. The customers are receiving their notifications however and mail is going into the pop3 box just fine, so the smtp server is working.

any ideas?

Do you have CustomerGroupSupport enabled? Marc _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/