RE: FW: [otrs] Restrictive Permissions
where i can find "who doing that" functionality?
If you enable StatusView from SysConf you'll get it. Admin -> SysConfig -> Group: Ticket -> Frontend::Agent::ModuleRegistration -> Tick the box next to 'Frontend::Module###AgentTicketStatusView' -> Update It looks like it's basically a predefined search and not as pretty as a ticket view, but the information you need is there and it is easy to sort it. -- Lars
В сообщении от Thursday 17 January 2008 11:28:10 Lars Jørgensen написал(а):
Admin -> SysConfig -> Group: Ticket -> Frontend::Agent::ModuleRegistration -> Tick the box next to 'Frontend::Module###AgentTicketStatusView' -> Update It looks like it's basically a predefined search and not as pretty as a ticket view, but the information you need is there and it is easy to sort it.
Heh, OTRS is good, but most of functionality hidden in unchecked boxes in config, and no documentation described it and typical tasks like this ;) in my installation(2.2.4) a button "status view" contain a text "}"><br>$Text{"</a> </div> </td> <!--stop Item --><!--start Item-->
participants (2)
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Lars Jørgensen -
Mike Lykov