I would also want to know more regarding this issue, do I just put the line in /opt/otrs/Kernel/Config.pm, and how would the system know who are the ticket supervisor -----Original Message----- From: Marc Petitmermet [mailto:petitmermet@mat.ethz.ch] Sent: 30 August 2006 03:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Ticket Supervisor and Ticket Watcher

I would like to know if anyone has implemented this functionality in the new beta and if you can then tell me how to go about implementing it.

enable TicketWatcher: in /opt/otrs/Kernel/Config.pm add the following line: $Self->{'Ticket::Watcher'} = '1'; Regards, Marc