Dear Bruno, otrs.pl is not a valid OTRS standard file. I recommend to search for this filename in all configurations. If you do not have time so search manually ... just run a grep. Make sure, this happens outside production times: grep -r otrs.pl /opt/otrs/ On 23.02.2011, at 10:41, Bruno Cardon wrote:

Sometimes we receive the following errormessage and cannot be reproduced

Software error:

slurp_filename('/opt/otrs/bin/cgi-bin/otrs.pl') / opening: (2) No such file or directory at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 541

— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project