Yes, I remember I set these options when I created my user and when I check them in my prefs, I should get a notification for almost everything for the selected queue. But I still don't get a thing, although my customer account that created the ticket does get the notifications, so the mail sending system is working fine. Any idea? B. ------------------------- Hi, This is configured on a per-agent basis through Preferences panel of each agent. You will find Move/ Change state ... notifications Yes/No drop down menus. Best regards, Laurent Le jeudi 02 août 2007 à 16:50 +0200, Boris Ratak a écrit :

/ Hi, />/ />/ I'm new to OTRS, but I managed to configure most of the options i />/ needed, except this one : If a client opens a new ticket, I want that />/ OTRS send a mail to the admins of the concerned queue. Is it possible />/ and how do I configure it? />/ />/ thx />/ />/ B. />/ _______________________________________________ />/ OTRS mailing list: otrs - Webpage: http://otrs.org/ />/ Archive: http://lists.otrs.org/pipermail/otrs />/ To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs />/ Support or consulting for your OTRS system? />/ => http://www.otrs.com/ /