Hi, I have a chrooted environment for apache (using mod_chroot) and perl. Most of the function of OTRS seem to work fine, with some exceptions. When trying to add a new user (see below) and sending an e-mail (see below). The user issue seems to somewhat relate to one of the perl libraries trying to create a socket in order to do a reverse lookup on the domain of the e-mail address. It is obvious that my chroot jail does not have a directory perl needs for this, or a bad permission somewhere (all works fine if apache is run outside the jail). Help is appreciated. Thanks. Login as admin > Admin > Customer Users (under Users & Groups & Roles) > trying to create a new user Message: Email address (dascalu@comcast.net) not valid (invalid dascalu@comcast.net (DNS problem: couldn't create socket: No such file or directory)! )! Login as admin > Admin > Admin Notification (under misc) > trying to send a message to one of the users and I get the following error: "Message: Can't connect to my.mail.server.com: No such file or directory!" "my.mail.server.com" actually exists... name obfuscated. ------ From the system log-------- Thu Oct 27 18:23:22 2005 error OTRS-CGI-10 Email address (dascalu@comcast.net) not valid (invalid dascalu @comcast.net (DNS problem: couldn't create socket: No such file or directory)! )! Thu Oct 27 18:23:22 2005 error OTRS-CGI-10 DNS problem: couldn't create socket: No such file or directory ------- Thu Oct 27 18:19:54 2005 error OTRS-CGI-10 Can't connect to my.mail.server.com: No such file or directory! Thu Oct 27 18:05:44 2005 error OTRS-CGI-10 Can't connect to my.mail.server.com: No such file or directory! Dede Dascalu dascalu@comcast.net