Hi all, I would like to produce statistics about the ticket flow. I.e. I would like to know how many tickets move from Queue1 to Queue2, things like that. Looking around in the OTRS database I find information in table "ticket_history" under the "ticket_history_id " "18" (Ticket moved to Queue 'Queue1'). Good, so I know where it is now but I do know where it was before, my task would be greatly simplified if the text would be changed to something like: Ticket moved from 'Queue1' to 'Queue2'. I think this is easily achived in OTRS. What are the chances to get this into the official otrs CVS ? thanks for the help and above all thanks for OTRS. Paul ---------------------------------------------------------------------------------------------------------------------- Electronic information is not secure, therefore the Entreprise des Postes et Telecommunications accepts no responsibility whatsoever for the contents of this message, which is intended for the addressee only. Its contents and any attached files are strictly confidential. If you have received this message in error, please telephone the following number 4765-1.