CustomerUsers LDAP import example, Customer ticket URL

6 Jan
2006
6 Jan
'06
3:13 p.m.
Hello all, I'm new to OTRS; just setup on Windows (for testing, will probably install on BSD). If anyone has pointers to documentation or solutions for the following questions I'd appreciate it. 1) Is there a sample for importing CustomerUsers from Active Directory using LDAP? 2) How would I construct an autoreply to give a URL to the customer for the ticket they've opened? (OTRS_TICKET_NUM isn't sufficient ;-) Thanks again for any tips or references, Adam Getchell
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Adam Getchell