Hi, When customer or agent searching for tickets, I want only allow them to select a few specific states, such as 'new', 'open' and 'closed', and hide all other states. But the following ACL does not work for it (OTRS 3.1.2). $Self->{TicketAcl}->{'ACL-Agent-Customer-TickeSearch'} = { Properties => { Frontend => { Action => ['AgentTicketSearch', 'CustomerTicketSearch'], }, }, Possible => { Ticket => { State => ['new', 'open', 'closed'], }, }, }; Can anyone work it out? Thanks in advance micshi